Privacy Policy



Who we are

Our website address is:

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

This Privacy Policy explains our use of any personal information you may supply Columbia CrawlSpace. (“CCS”) when visiting our websites or exploring the purchase of a franchise from CCS.  We recognize and respect the privacy of our clients and visitors.  We do not collect personal information about visitors to our websites or stores owned by CCS unless it is provided voluntarily. Our goal in collecting personal information online or in stores owned by CCS is to provide you with relevant information that meets your specific needs and to ensure that your visit to our websites or stores owned by CCS is efficient and productive.


Types of Information We Collect and How It Is Used

CCS only gathers personal information, such as, first and last names, addresses and email addresses, when you voluntarily provide that information to us.  Personal information may be collected from you in order to provide your with more information about CCS, ask for your feedback on our websites, products or services, or to enter you in one of our prize promotions. At stores owned by CCS, personal information also includes your credit or debit card number and related information (e.g., card expiration date) if used to pay for service(s) purchased at that store. In all cases, unless otherwise expressly indicated herein, personal information will only be used by CCS for the specific purpose for which it was collected.


Sharing of Personal Information

CCS may share personal information within the Columbia CrawlSpace. The CCS includes Columbia CrawlSpace, our area developers, our franchisees, and our affiliates.  Parties in the Columbia CrawlSpace System may have access to your personal information, but we direct each party in the Columbia CrawlSpace System to comply with our Privacy Policy.  Occasionally, with your permission, we will send franchise sales and marketing information to you, such as discount coupons or information about new services. If you elect not to receive such materials, we will no longer send them to you.

Companies may be hired by CCS to perform a variety of functions, such as assisting with promotions or providing technical services for our websites, etc. (At stores owned by CCS, such companies also include entities that assist CCS in facilitating and processing credit card/debit card transactions).  These companies may have access to personal information if needed to perform these functions.  However, our direction to these companies is that they may only use such personal information for the purpose of performing that function and may not use it for any other purpose; furthermore, such companies have agreed to maintain the confidentiality of such information.

We may, on occasion, share personal information to approved third parties for marketing purposes on behalf of our franchise marketing efforts, our franchisees or stores owned by CCS.  CCS does not sell or disclose personal information to third parties outside the Columbia CrawlSpace System. Upon request you may elect to receive a copy, and/or update your personal information from our electronic systems through our Contact Us page. CCS reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of our websites, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.



If at any time, you would like to opt out of further electronic communication from us or the Columbia CrawlSpace System, you can let us know by contacting us at click here or at the postal address listed below:

Columbia CrawlSpace
Attn: Privacy
Columbia, TN  37027



“Cookies” are pieces of information that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies allow the website to remember important information that will make your use of our websites more convenient.   Like most websites, CCS uses cookies for a variety of purposes in order to improve your on-line experience.  For example, we track the total number of visitors to our websites on an anonymous aggregate basis.  We may also employ cookies so that we remember you when you return to the website, to administer certain contests and sweepstakes, or to help customize your web experience. We may associate personal information with a cookie file in those instances.

Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie.  Click on the “Help” section of your browser to learn how to change your cookie preferences.  Please be advised that if you choose to disable cookies, this will limit your access to certain features or functionality of the website, thereby affecting your experience in using the website.


Children’s Privacy

This website is intended for general audiences and we do not knowingly collect personal information from children under the age of 13 at the website.  If we become aware of collecting personal information on the website from any child under the age of 13, we will immediately delete such personal information.  If a parent or legal guardian believes that his/her child under the age of 13 has provided personal information on the website, please contact us at or at the postal address set forth above.


Your California Privacy Rights

Under California law, California residents may request details as to how their information is shared by CCS with third parties for direct marketing purposes. (Such third parties include individual Columbia CrawlSpace locations operated by franchisees).  California residents may request this information once per calendar year by contacting us at or at the postal address set forth above.


Links to Other Websites

From time to time, we may post links to other websites owned and operated by third parties.  We have no control over the content or the policies of these websites.  If you visit the linked website, you should check the privacy policy of that web site.


Franchisee Websites and Stores

Most Columbia CrawlSpace locations are owned and operated by franchisees, who are independent businessmen and women.  Some franchisees may also operate independent websites.  We have no control over the content of these websites, nor the policies of these stores and websites as to the collection, sharing or use of personal information.  If you visit a website that is owned and operated by an independent Columbia CrawlSpace franchisee, please review the privacy policy of that website to determine the privacy policy of that website.  If you visit a store that is owned and operated by an independent Columbia CrawlSpace franchisee, you may inquire regarding their in-store information collection policies.



CCS will only store information collected via this Privacy Policy for as long as is necessary to perform the corresponding function and/or to comply with applicable legal requirements.  By using the website, you agree to CCS storing and process this information in the United States.  CCS uses administrative, technical and physical safeguards to protect against unauthorized use or disclosure of personal information; however, we caution that no safeguard is fool-proof or provides absolute protection against unauthorized use/disclosure of personal information.


Changes to our Privacy Policy

This privacy policy is effective as of 03-01-2019, as revised and updated.  From time to time, it may be necessary for CCS to change this privacy policy.  If we change our policy, we will post the revised version here.  Any changes will not be applied retroactively, and will not change how we handle previously collected information.


Contact Us

If you have any questions about CCS’s privacy policy, please contact us at